How can a Member cancel their subscription?
Members who want to cancel their recurring payment or end their subscription can do so from their Member Details page:
ShinePages Support
Last Update 6 months ago
Buyers who are paying for a "Subscription" or are set up as "recurring payment" Members can access their memberships and also Cancel their Subscriptions by visiting their Member Details page.
The Member Details page is a "System Page" meaning it comes standard with every website and can be accessed and linked to under your Pages & Pop-ups list > System Pages. It can always be accessed publicly by your members from yourdomain.com/member
To provide your members access to this page - it is recommended that you link to this page from within your "members dashboard" page or another page on your website. You can get instructions on how to link to System Pages like this Member Details page (ie: yourwebsite.com/member). See the related article on accessing your System Pages at the bottom of this page
From this system-provided Member Details page - the user would click on "Subscriptions" and then be able to click "Cancel Subscriptions".
*Important NOTE on Membership Cancellations:
-If a member CANCELS their subscription it will immediately remove access to the Member Group associated with the Membership product they purchased (Ie: your course membership area).
-If your policies include refunding partial months if a member cancels after payment is made, please be aware that this refund is not triggered by the system, it needs to manually be refunded from within your payment processor.
Note: once a Member's Subscription-payment has been cancelled, they will move from being a "Member" of the original paid "member group" associated with the Membership Product they purchased, and will now be a "member" of your site's "Default member group". The login email and password remains the same for the customer. If they re-purchase a subscription-payment membership product - they will be added once again to the correct Member Group associated with the purchased product.
For more information on recurring payments/subscriptions/memberships in general, please see this overview article HERE.
