How can a Member Cancel their Payment Subscription or change their payment method?
Members who want to cancel their recurring payment/end their subscription or update their card details can do so from their Member Details page:
ShinePages Support
Last Update 11 days ago
To allow your clients to login and view their Member Profile, please either use the built-in "Login/Register" Header Widget in your Header OR link a button or menu item to yourdomainhere.com/member
👉View an overview on the Member Profile HERE
Once they are logged in - (see below)
From this system-provided Member Details page - the member would click on "Subscriptions" and then be able to:
1) CANCEL SUBSCRIPTION.
See IMPORTANT NOTE on Membership Cancellations below:
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*IMPORTANT NOTE on Membership Cancellations:
-If a member cancels their subscription, they will continue to have access to the associated subscription-product's Member Group (such as your course or membership area) through the end of their current billing period.*
Once that billing period ends, their access to that paid Member Group will be automatically removed. They will be moved to the general/default Member Group in your account instead.
-If your policies include refunding partial months if a member cancels after payment is made, please be aware that this refund is not triggered by the system, it needs to manually be refunded from within your payment processor.
*Note: once a Member's Subscription-payment has been cancelled, they will move from being a "Member" of the original paid "member group" associated with the Membership Product they purchased, and will now be a "member" of your site's "Default member group". The login email and password remains the same for the customer. If they re-purchase a subscription-payment membership product - they will be added once again to the correct Member Group associated with the purchased product.
For more information on recurring payments/subscriptions/memberships in general, please see this overview article HERE.
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See this article with a full overview on: How you and your clients can manage Subscription Payments
See this related article: How to Manually Unsubscribe Customers Payment Subscriptions