How can a Member Cancel their Payment Subscription?
Members who want to cancel their recurring payment or end their subscription can do so from their Member Details page:
ShinePages Support
Last Update 21 giorni fa
Your website or circle members who are paying for a "Subscription" / set up as "recurring payment" type membership product, can access their membership details and also Cancel their Subscriptions by visiting their Member Details page.
See this article: Client's access to their Membership Profile or Member Detail page
From this system-provided Member Details page - the member would click on "Subscriptions" and then be able to click "CANCEL SUBSCRIPTION".
______________________________________________
*Important NOTE on Membership Cancellations:
-If a member CANCELS their subscription it will immediately remove access to the Member Group associated with the Membership product they purchased (Ie: your course membership area).
-If your policies include refunding partial months if a member cancels after payment is made, please be aware that this refund is not triggered by the system, it needs to manually be refunded from within your payment processor.
Note: once a Member's Subscription-payment has been cancelled, they will move from being a "Member" of the original paid "member group" associated with the Membership Product they purchased, and will now be a "member" of your site's "Default member group". The login email and password remains the same for the customer. If they re-purchase a subscription-payment membership product - they will be added once again to the correct Member Group associated with the purchased product.
For more information on recurring payments/subscriptions/memberships in general, please see this overview article HERE.
_______________________________________
See this related article:
How to Manually Unsubscribe Customers Payment Subscriptions