Shine Pages Knowledge Base - Help Center | How to manually reset a member's password

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How To Manage Your Course Members / Memberships

How to manually reset a member's password

Force a password reset for your member in their contact record.

ShinePages Support

Last Update 11 days ago

If your member forgets their login password - they can click on "Forgot Password" on the login page.

OR you can set it up manually for them:

1) From the CONTACTS tab/screen, find the member contact by scrolling to their name OR by using the Search or "filter" function at the top using the "Add Filter" button. (hint - select the "starts with" option within the filter search).

2) Click on the name of the Contact to get into their Contact Record.

3) Once in the contact record - toggle on "Membership" and then click on the "Reset Password" button.

4) This will trigger an automated/system-generated email to the contact/member with a prompt to set a new password themselves (as per below).

See more options of managing membership preferences in a contact's record in the back-end of your site: https://help.shinepages.com/article/crm-contact-record-profile-interface

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