Issue: Emails Limited due to "Poor Reputation"

We understand that it can be alarming to see the message that your emails are "limited due to poor reputation" - however, in most cases this can be cleared up quickly.  

Your subscribers may not even know that their email system's settings are "flagging" your emails or producing "complaints" against your emails.  It could be a sensitive setting that has been triggered. 

What To Do FIRST: 

When you see this notice, please email support@shinepages.com with answers to the following questions: 

1. How do you collect leads and contacts?

2. Do you obtain explicit consent from your contacts allowing you to contact them later? How do you get that consent?

3. What kind of emails do you send?

4. How often do you send emails?

5. Do you know the reason for the elevated bounce rate (number of invalid emails)?

6. Have you received a complaint email notification?

The SECOND Thing To Do:

1) Take screenshots of the "Overview" of your campaign for your records.

2) Duplicate the campaign / s you sent (that have since created this issue) 

3) Delete the original campaign / campaigns.

MOVING FORWARD:  

In general, it is very important to practice good "list hygiene" and keep your email lists clean and full of subscribers that have given consent to receive emails.  Maintaining good list hygiene will help reduce the bounce rate and make it less likely for your email sending account to be flagged or restricted.

Please see these important related articles: 

- Tips and Best Practices for Email Marketing: How to keep your emails out of Spam and Promotional Folders

- Why Do We Review or Limit Email Accounts

- Limits on First Email Sends: "Campaign Can't Be Sent" Error Message

OR THE ISSUE COULD BE:

Toggle from "Domains" to "Brand Details" at the top of the screen to set or CORRECT your:

Please see this article for more information on this: