System Generated/Transactional Emails

As visitors take actions on your site (making a purchase, booking an appointment, becoming a Member, etc), the system will automatically send out basic, "system-generated" or "transactional" emails as a purchase receipt, confirmation of booking, membership details email, etc. 

As a default, these system-generated/transactional emails will be sent "FROM" the domain-hosted email address (ie: yourname@yourdomain.com) you have set under Emails & Automations > Settings > Brand Details > Default System Emails (see below) 

OR - If your site or funnel is not connected to a valid custom domain, these System Emails will come from a free, provided "no-reply" email address that will be formatted as: no-reply+yourdomainhere.com@shinepages.com 

These system emails are sent regardless of which Email Marketing platform you use for Campaigns & Automations - whether it's ShinePages Emails & Automations functionality - or MailerLite, Mailchimp, Active Campaign, etc.  

These system-generated/transactional emails do NOT count towards your "subscriber" count or email count (ie: they are not a part of your Emails & Automations Subscriber pricing) and do not have any additional fees associated with them.  Your customers do NOT need to be a "Subscriber" to receive them.

These emails will appear in your visitor's email inbox as appearing "From" YOUR Business Name - as you have created it under Website Settings > General > Title (see below) 

These system-generated/transactional emails are generally simple, plain-text emails, however as of April 2024 they ARE editable using the Email Editor Tool within the Emails & Automations > System Emails area.  

And example of the Email Editing Screen is below: 

Within the Email Editor - you can change the Email Subject Line and you can also change or add-to the Text in the body of these emails using the available "Email Blocks" or simply changing the text. 

IMPORTANT NOTE: DO NOT TOUCH/EDIT LINKS OR {Param-Tags}: 

While you may change the COLOR of a Button within the Editor - or the TEXT inside a Button - DO NOT CHANGE / EDIT A BUTTON'S LINK. 

ALSO - DO NOT CHANGE / EDIT ANY PARAMS/TAGS - SUCH AS {event_name}.   

Anytime anything is inside {brackets} - DO NOT EDIT or CHANGE!

Over and above these system automated emails - We recommend creating your own "branded" or content-rich emails if you'd like to send additional follow-up emails post-purchase or post-opt-in form signup in the form of Campaigns of Automations. 

Note: System-generated emails are NOT sent upon a Form or Quiz widget being filled out by a visitor on your pages.  (ie: Lead Magnet or Freebie signup follow-up emails)  If you'd like to send out an automated email from an Opt-In Form - please see this article. 

These custom follow-up emails can be automated using the ShinePages Emails & Automations functionality - or via a third-party email marketing platform. (we currently integrate with Mailchimp, MailerLite, ActiveCampaign, GetResponse, Aweber & Moosend)  

Example System-Generated/Transactional Emails Below: 

Here are examples of the emails that are systematically sent out along with their subject lines: 

• "Your order is complete" - standard "receipt" or purchase confirmation
• "Your order is accepted" - "physical product" purchase is "pending" / awaiting fulfillment
• "Thank you for your order" - "physical product" order previously "pending" is now "fulfilled"
• "Your order has been shipped" - "physical product" order has been marked as shipped
• "Update to order #XX" - confirms any updates made to order post-purchase
  
• "Your membership details" - provides a confirmation of Member Group and a link to login (based on which page you've set for your Members to see first) 
• "Download ordered files" - provides a link to download file when "digital product" type was purchased
• "Set new password" - If members click "FORGOT PASSWORD" in the Login Page - they will receive this email to reset their password                Or - If you have added members manually to a group, they will receive this email to set their password
• "Successful Booking!" - confirms online booking appointment
• "Invitation to contribute" - if you add an "admin" to your site they will get this email so they can create an account and login to your  website or funnel.