System Generated / Transactional Emails

As visitors take actions on your site (making a purchase, booking an appointment, becoming a Member, etc), the system will automatically send out basic, "system-generated" or "transactional" emails as a purchase receipt, confirmation of booking, membership details email, etc. 

1) DEFAULT EMAIL SENT FROM

As a default, these system-generated/transactional emails will be sent "FROM" the domain-hosted email address (ie: yourname@yourdomain.com) you have set under Emails & Automations > Settings > Brand Details > Default System Emails (see below) 

OR - If your site or funnel is not connected to a valid custom domain, these System Emails will come from a free, provided "no-reply" email address that will be formatted as: no-reply+yourdomainhere.com@shinepages.com 

These system emails are sent regardless of which Email Marketing platform you use for Campaigns & Automations - whether it's ShinePages Emails & Automations functionality - or MailerLite, Mailchimp, Active Campaign, etc.  

These system-generated/transactional emails do NOT count towards your "subscriber" count or email count (ie: they are not a part of your Emails & Automations Subscriber pricing) and do not have any additional fees associated with them.  Your customers do NOT need to be a "Subscriber" to receive them.

These emails will appear in your visitor's email inbox as appearing "From" YOUR Business Name - as you have created it under Website Settings > General > Title (see below) 

2) IMPORTANT NOTE TO UNDERSTAND ABOUT OUR SYSTEM-GENERATED EMAILS:

As per the below 3) breakdown of the emails that are systematically sent out:

These system-generated emails automatically pull through the information of your buyer / appointment booker / membership subscriber / action taken and sends the confirmation / access / etc email to them based on this.

Mentioned below 4) you can do a few branding edits to these system emails but leave all the backend information and links as they are and NO need to add additional or similar links. KEEP THEM GENERIC AND SIMPLE!

3) HERE IS AN EXAMPLE OF WHEN A VISITOR BOOKS AN APPOINTMENT:

3.1: "New Appointment" System email: You can see the properties that the system will pull thru:

3.2: This will automatically be grabbed from your settings in the backend of your Appointment Booking Event set up - also shown here as an example when a visitors is booking on your Appointment page:

3.3: This is the system generated email that your visitor that booked the appointment will receive automatically (based on which event, date and time the selected).

4) BREAKDOWN OF EMAILS THAT ARE SYSTEMATICALLY SENT ON ACTION ACTION TAKE:

Emails sent out along with their subject lines: 

• "Your order is complete" - standard "receipt" or purchase confirmation
• "Your order is accepted" - "physical product" purchase is "pending" / awaiting fulfillment
• "Thank you for your order" - "physical product" order previously "pending" is now "fulfilled"
• "Your order has been shipped" - "physical product" order has been marked as shipped
• "Update to order #XX" - confirms any updates made to order post-purchase
  
• "Access your Content" - provides a confirmation of Member Group and a link to login (based on which page you've set for your Members to see first) 
• "Access your Content" - provides a link to download file when "digital product" type was purchased
• "Set new password" - If members click "FORGOT PASSWORD" in the Login Page - they will receive this email to reset their password                Or - If you have added members manually to a group, they will receive this email to set their password
• "Successful Booking!" - confirms online booking appointment
• "Invitation to contribute" - if you add an "admin" to your site they will get this email so they can create an account and login to your  website or funnel.

Another example of System-Generated/Transactional Emails Below: 

5) EDITING OF YOUR SYSTEM EMAILS:

These system-generated/transactional emails are generally simple, plain-text emails, however as of April 2024 they ARE editable using the Email Editor Tool within the Emails & Automations > System Emails area.  

And example of the Email Editing Screen is below: 

Within the Email Editor - you can change the Email Subject Line and you can also change or add-to the Text in the body of these emails using the available "Email Blocks" or simply changing the text. 

IMPORTANT NOTE: DO NOT TOUCH/EDIT LINKS OR {Param-Tags}: 

While you may change the COLOR of a Button within the Editor - or the TEXT inside a Button - DO NOT CHANGE / EDIT A BUTTON'S LINK. 

ALSO - DO NOT CHANGE / EDIT ANY PARAMS/TAGS - SUCH AS {event_name}.   

Anytime anything is inside {brackets} - DO NOT EDIT or CHANGE!

Over and above these system automated emails - We recommend creating your own "branded" or content-rich emails if you'd like to send additional follow-up emails post-purchase or post-opt-in form signup in the form of Campaigns of Automations. 

Note: System-generated emails are NOT sent upon a Form or Quiz widget being filled out by a visitor on your pages.  (ie: Lead Magnet or Freebie signup follow-up emails)  If you'd like to send out an automated email from an Opt-In Form - please see this article. 

These custom follow-up emails can be automated using the ShinePages Emails & Automations functionality - or via a third-party email marketing platform. (we currently integrate with Mailchimp, MailerLite, ActiveCampaign, GetResponse, Aweber & Moosend)  

6) TROUBLE SHOOT (Reset)

- If you have accidentally edited the system url links and / or would like to revert the system email back to the original (version set by our platform to start with with all of the correct / clickable links) - click on the circle with the 3 dots on the top left of the email and Reset Email. 

You also have the option to Disable this system email. (One would disable only if you have an email automation set up yourself).